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Resources & Support

Everything you need to launch, manage, and optimize your Doral Employee Health Benefits program.

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Downloadable resources

Implementation guides, templates, and FAQs

PDF • 2 pages
One-Pager
Quick overview of plans, pricing, and benefits. Perfect for sharing with leadership or TPAs.
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PDF • 4 pages
Implementation Checklist
Step-by-step guide from kickoff to go-live. Includes timeline, roster template, and communications.
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ZIP • Templates
Employee Communication Kit
Email templates, flyers, and FAQ handouts to announce the benefit to your workforce.
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CSV • Template

CSV Roster Template

Pre-formatted spreadsheet with required fields and sample data. Ready for bulk upload.

 

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PDF • 6 pages

Security & Privacy Overview

HIPAA alignment, data handling, role-based access, and compliance details.

 

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PDF • 10 pages

Full FAQ Guide

Comprehensive Q&A for employers, HR teams, and employees. Printable reference.

 

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Frequently Asked Questions

For Employers

For Employees

1
1

Log into the employer portal, navigate to 'Roster Management,' and click 'Upload CSV.' Download our template first to ensure your file has the correct format. Required fields include employee ID, first name, last name, email, and date of birth. Our system validates the data in real-time and flags any errors before processing.

We recommend monthly roster refreshes to keep eligibility current. You can make updates any time through the portal—add new hires, terminate exiting employees, or update personal information. Changes with effective dates are automatically processed on the specified date.

You'll see aggregated utilization metrics (e.g., '68% of eligible employees activated,' '847 total visits'), but you will not see individual employee appointment details, diagnoses, or any protected health information (PHI). This protects employee privacy while giving you the insights you need.

Set the termination effective date in the portal. The employee's access ends on that date, and your billing is prorated. If you need to extend coverage (e.g., for a grace period or COBRA scenario), you can configure that as well.

 
 
Visit the employee access portal and enter your email and date of birth, or use your employer-specific code. The system will instantly confirm your eligibility and show which services (Primary Care, Behavioral Health, Pharmacy) are covered under your plan.
After confirming eligibility, select the service you need (Primary Care, Behavioral Health, or Pharmacy). You'll see available time slots and can book directly. You'll receive a confirmation email with appointment details and any pre-visit instructions.
No. Your employer only sees aggregated, anonymized data (like total number of visits across all employees). They cannot see your individual appointments, reasons for visits, diagnoses, prescriptions, or any other personal health information. Your care is confidential.
Log back into the portal and go to 'My Appointments.' You can reschedule or cancel up to 24 hours before your appointment. For urgent cancellations, call the number on your confirmation email.
Yes. Behavioral health visits are completely confidential. Your employer will never see that you accessed mental health services, spoke with a counselor, or any other details. Only you and your care team have access to this information.

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